Service Manager and Workshop Manager

Location:
Salem

Job Function:
Automobile Engineering

Job Descriptions:
*!- Direct Recruitment-!*
Immediate joiners only.
Leading Automobile Industry @ Salem Local.
*Company Name: MSV Royal Enfield (Vehicle Industry)*
*Designation:* Service Manager (or) Workshop Manager
*Salary:* Rs.25000/- + HRA Rs.3000/-
*Qualification:* 12th to Any degree
*Experience:* 8 years in the Automobile Industry. At lease minimum 1 years in Service Manager field.
*Gender:* Male only
*Location:* He must be in Salem local.
*Marital Status:* he must be married person.
Job description
Your key responsibilities will include, but not limited to:
- Ensure that the Service Department contributes to customer satisfaction by providing optimal customer care
- Responsible for Increase of After sales service and thereby increased customer market share in the area
- Responsible for workshop loading and achieving defined targets by number of job orders and service volumes
- Ensure prompt, polite and efficient contact with potential and existing customers
- To maximize customer loyalty and retention, by ensuring that customers receive constant care and attention
- To increase After Sales service for the department by promoting service offerings with the parts department (example. Extended warranty, service contract, Insurance and RSA.
- Customer Retention Activities - Free Service camps, Customer meet & initial Quality survey etc to fulfill customer desire as well as to achieve satisfaction
- Managing all service department employees, as well as monitoring their performance for the Region
- Creating goals and new objectives, promoting new and repeat business for the Region
- Encouraging technicians to keep their skills up-to-date through periodic technical training on new systems and components offered by the automotive manufacturers
- Maintaining the highest Customer Service Index (CSI) rating from customers by handling customer and complaints immediately and according to as per the policy.
Role : Service / Maintenance Supervisor
Role Category: Operations, Maintenance & Support
Functional Area: Production, Manufacturing & Engineering
Key Skills
Grievance Handling, Material Planning, Automobile, Vehicle Maintenance, Spare Parts, Workshop Management, Maintenance Workshop.
Desired Candidate Profile Drive for results.
Problem solving and Decision making skills. Initiative & Objection handling.
Communication and Good Negotiation skills.
Effective team handling & Interpersonal skills. Knowledge required
Should be a good trouble shooter.
Should be a good team leader.
Capable to train, develop and motivate technicians.
Should have sound working knowledge of automobiles and latest technology

Skill Sets:
Grievance Handling, Material Planning, Automobile, Vehicle Maintenance, Spare Parts, Workshop Management, Maintenance Workshop, Floor Incharge, CRM handling, Front Office Handling in Automobile.

Experience:
9 to 10 Years