Location:
Coimbatore
Job Function:
BPO / KPO
Job Descriptions:
Main Job Tasks and Responsibilities,
contact businesses or private individuals by phone
deliver prepared sales scripts to persuade potential customers to purchase a product or service.
describe products and services
respond to questions
identify and overcome objections
take the customer through the sales process
obtain customer information
obtain possible customer leads
maintain customer/potential customer data bases
follow up on initial contacts
complete records of telephonic interactions, orders and accounts
Skill Sets:
• knowledge of customer service principles and practices • knowledge of call center telephony and technology