Team Leader

Location:
Coimbatore

Job Function:
Accounting/Finance

Job Descriptions:
Maintain MIS for Allocated Pool On-the-job Product Training of new joiners
Maintain MIS for Allocated Pool
Tracking Callers properly
Inspire / motivate callers to achieve targets Sending Pick-up files to FPRs
Co-ordinate with Bank FPRs
Identifying critical cases and act accordingly
Prepare strategies for achieving Team targets
Coordinate with Collection agencies
Handling Escalation calls /agitated customers
Performance review of callers on daily weekly monthly basis
Plan for absenteeism in the team and ensure smooth work flow
Liaise between different departments Graduation (Any Stream)
Salary : negotiable with good incentive

Skill Sets:
MS Excel, Knowledge of collections process, specifically domestic collections

Experience:
1 to 2 Years